The winners are…..(Australia only)
Ok, this was hard.Before I announce the winners, I'd like to acknowledge the contribution of all participants in helping me focus this blog. Thank you very much and I'm sorry there could only be three winners.
The winners are:
- Jen Clark
- Scott Middleton
- Mandy
Congratulations, thanks HP for donating your wireless HP officejet pro 8500 a909.
I'll contact you via email to get your delivery addresses.
This was fun.
Merry Christmas everyone, and a peaceful and safe 2009
There are always plenty of things to worry about, but for the next few days I hope you enjoy the simple pleasure of spending time with friends and/or family.
Let's make it a cracking 2009. Merry Christmas.
Marketing peril – drawing conclusions based on your own bias
We're all prone to it.
I give you an example; there is clear evidence that people are moving from watching television to spending more time online. No argument there. But then I read a post by Seth Godin yesterday, in which he drew a really tricky conclusion from this fact. His post essentially suggests that the enormous amount of work that has gone into building Wikipedia's is the result of people switching off their television sets, in favour of contributing to worthwhile endeavours such as Wikipedia.
He said: "All those hours, all that work. Where did the time and effort come from?"
Here is my issue:
This thinking presumes that spending more time online changes people's behaviour from entertainment seekers to contributors to worthwhile intellectual activity.
I think that the vast majority of people who used to watch Baywatch or cop shows now watch Youtube and play Warcraft or play a quiz on Facebook. Not contribute to Wikipedia.
The reason I raise this point is that I believe that Seth Godin fell prey to a fundamental marketing trap: he drew a conclusion about the world based on his own bias. Seth doesn't watch TV. I actually believe that if there had been no TV he would probably have spent his nights reading books or writing another one. But that's not what the majority of people would necessarily do.
Largely, people watch (or watched) television to be entertained. I'd argue that they now substitute watching TV by going online to be entertained. That's not black and white of course; there will be people who have actually changed their behaviour and now contribute to Wikipedia or another worthwhile exchange of ideas. But in general terms, the internet has simply provided a richer, more diverse and more interactive substitute for television.
For me, it reminds me of the fact that it is easy to draw conclusions about people, their preferences and their behaviours based on your own bias, and the slippery slope it takes you on. Timely reminder for me, as I work to understand a new set of customers in my new role with Aconex.
PS:I'm not having a go at Seth here. His contribution to clear marketing thinking is second to none and I recommend anyone to read his blog/books.
Does blogging help your search results? You bet.
In case you wondered how effective blogging is for search results, it is very effective.
B2B marketing and branding (or business marketing and branding) is our key area of specialisation. Below you see where my blog ranked for some key search terms relating to my business:
Business branding - 3rd out of 55,300,000
B2B marketing - 5th out of 2,960,000
Business marketing - 7th out of 523,000,000
(Searching www.google.com.au, which is what my market are most likely to use)

The Meme of 8 – eight things you didn’t know about me
Like many, I feel a bit self conscious about this slightly daggy game of "8 things about yourself", however, I enjoy reading others, so after Nick Rice tagged me, I thought I'd play anyway.
- I am 6'7" or 201 centimeters, which makes international flight only bearable in a bulkhead seat.
- I left Holland age 22, lived in the Algarve (south coast of Portugal) for four years before backpacking around the world and ending up in the most livable city in the world, Melbourne, Australia.
- The city I live is also home to wild Penguins. Yes, real ones.
- When alive, my father was a journalist, published three novels as well as poetry. I wonder what he would have thought of The Age of Conversation.
- The reason I post so infrequently are 3 1/2 and 7 months old. So I post between 6 and 7 in the morning as a rule, in between serving breakfast.
- I used to play drums in a band, and recorded a single. (vinyl, that's how old I am) It failed dismally, but my band days were fantastic. Really fantastic.
- I regret never learning to speak Portuguese properly when I lived there. Arguably the most beautiful language in the world.
- I don't particularly like starting a sentence with "I"
Ok, let's see if these good people will play this daggy game too...
The Age of Conversation – 103 collaborators write one book
Today is the big day; the launch of "The Age of Conversation", tonight at 9pm.
It's a book I have contributed to as one of 103 marketers around the world, with an article named “The Voice of the CEO”, focusing on the CEO blog, the opportunities and the challenges.
I'm curious to see where it will go. The first review is written up in Ad Age, there is a Google map showing where all contributors are from.
Check out the map. Nice to see that there are seven eight Australian contributors, which is pretty amazing if you consider we have a population of 21 million.
The Australians are:
Gavin Heaton - Servant of Chaos (who is also the co-publisher, and driving force behind this initiative)
Katie Chatfield - Get Shouty (just check it out!)
Stanley Johnson - Brand Dna - The weird and wonderful world of brands and communication
Emily Reed - Conformists Unite! Celebrating the unique and personal in business
AJ James (Who is AJ? Drop me a line AJ!)
Chris Newlan - Talking Point - Sharing ideas and encouraging debate on media and public relations trends
Craig Wilson - Media Hunter, Media & Marketing in the Hunter Region
and me, although I now appear to have a country retreat just outside of Bendigo, instead of living in Melbourne...
For more information on the book and it's author check out the website. All proceeds go to charity, so buy a copy, enjoy the read and feel good about your contribution to a good cause at the same time.
Jack Trout never wrote “Positioning: The Battle for Your Mind”.
Well, not according to Wikipedia anyway. This is the entry:
A product's position is how potential buyers see the product. Positioning is expressed relative to the position of competitors. The term was coined in 1969 by Gary Sinclair and Marty Reilly in the paper "Positioning" is a game people play in today’s me-too market place" in the publication Industrial Marketing. It was then expanded into their (my bolding - dk) ground-breaking first book, "Positioning: The Battle for Your Mind".
There is a lot of argument about the power of Wikipedia, its accuracy and what it can do to your brand. This is probably someone's prank (as anyone can edit the page) but either way, I don't think Jack and Al will be too impressed with this attribution. Or what it does to their respective brands. People take Wikipedia seriously after all...
PS: Scroll to the bottom of the wikipedia entry and you'll see they are mentioned in the references,
Apologies…technical problems
I won't bore you with the detail, but trying to edit the post "turning people into brands" completely stuffed up my blog design..I need a blog doctor, quick so I can post it after all. I will do my best to re-post it without the screwed up design.
Moved to WordPress
I've moved my blog to wordpress to get the benefit of the additional functionality etc. What I don't know if all the people who have subscribed to my feed have now suddenly lost me...this was probably a little risky. Please let me know if you have lost my feed and had to come back and re-subscribe. I do apologise if that happened.
The power of change
I've been trying to think about what all of the work I do with customers has in common. Because marketing covers so many different aspects, we get involved in everything from identifying new market opportunities to branding, direct marketing, internet marketing, call centres, you name it.
I just read an interview with Seth Godin (whom some or all of you may know as leading voice in marketing) and what struck me that he noted that he only sells one thing; change.
I can identify with that. I want to change my customers marketing performance; the tools are not important, the strategies will all be different but the outcome will have to be change.
I've has some customers who didn't want that. They wanted me to do what they had in mind. I found out pretty quickly that this doesn't work with our business, because if we can't change what is being done, we can't change the outcomes.
We have to be agents of change.
