“All Marketers are Liars” – Seth Godin speaks at Google
| Seth Godin is the author of six bestsellers, including Permission Marketing, an Amazon Top 100 bestseller for a year and a Fortune Best Business Book. His newest book, All Marketers are Liars , has already made the Amazon Top 100 and has inspired its own blog. Seth is also a renowned speaker, and was recently chosen as one of "21 Speakers for the Next Century" by Successful Meetings Magazine and is consistently rated among the best speakers by the audiences he addresses. Seth was founder and CEO of Yoyodyne, an interactive direct marketing company, which Yahoo! acquired in late 1998. He holds an MBA from Stanford, is a contributing editor to Fast Company magazine, and was called "the Ultimate Entrepreneur for the Information Age" by Business Week.This video is part of the Authors@Google series. | |
Too busy to think
Seth Godin wrote about "Marketing potholes" we all tend to fall into. My take on this article is that marketers (or the people in an organisation charged with marketing) spend most of their time on the tactical side of the fence (doing budgets, promotions, meet and greets) and far too little time on big ideas that can truly set a firm apart.
For small and medium business this problem is even more accute.
- They often don't have a senior marketing person; the role is carved up between the CEO and the Sales Manager who are flat out trying to keep up with the day-to-day responsibilities.
- Marketing is not seen as "everything a company does" as Seth defines it (and I agree with) but as "promotions". So if any "marketing" work is done, it is about promotions (the new brochure ware, the new website)
- If they do set time aside to take a good hard look at what their real potential differentiation is, they often don't have the skills inhouse to evaluate what is a workable and what isn't.
As a result, they either don't do anything or go for the "gut feel" approach with all the associated risks.
So unless the folks running a business agree what "marketing" is in their organisation, how important it is to their success and how they will resource it, great ideas are not very likely to get beyond the brainstorm phase.
But what an opportunity for those who do.
“Our product is so unique that it has no competition.”
Guy Kawasaki wrote this in his top 10 marketing mistakes and although there are a number of other good ones, this one I have heard in different disguises in the market place;
"Our product is so unique that it has no competition." (Maura Welch). It has no competition for two possible reasons: (a) You're clueless and don't know how to use Google; (b) there's no market for it so no one else is dumb enough to do the same thing."
For some reason engineers are particularly prone to this bit of self delusion.
The issue about competition is that most people look for anyone that does the exact same thing. What you really want to look for is for anyone solving the same customer problem. Now if you can demonstrate that your solution to the problem is more marketable than theirs, it starts to become interesting.
The power of change
I've been trying to think about what all of the work I do with customers has in common. Because marketing covers so many different aspects, we get involved in everything from identifying new market opportunities to branding, direct marketing, internet marketing, call centres, you name it.
I just read an interview with Seth Godin (whom some or all of you may know as leading voice in marketing) and what struck me that he noted that he only sells one thing; change.
I can identify with that. I want to change my customers marketing performance; the tools are not important, the strategies will all be different but the outcome will have to be change.
I've has some customers who didn't want that. They wanted me to do what they had in mind. I found out pretty quickly that this doesn't work with our business, because if we can't change what is being done, we can't change the outcomes.
We have to be agents of change.
