Just accept it; you’ve got no option

September 12th, 2006

I recently tried to sign up for an online banking service with the National Australia Bank. As expected, I was asked to read an agreement, scroll through it and click the “I accept” button at the bottom.

So I scrolled, and scrolled, and scrolled….the “agreement” is the equivalent of 29 pages A4, or almost 12,000 words. They have no expectation that people will read this, it’s just to cover their butts.

I’ve got a new tagline for them “Trust us, we’re a Bank”.

PS: Someone else posted on this issue not too long but I can’t remember for the life of me who it was; credit for the original observation to whomever it was..)

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2 Responses to “Just accept it; you’ve got no option”

*Julie* Says:
September 23rd, 2006 at 2:47 am
And, unfortunately, this kind of “agreement” is not limited to banks. Most of the time, it’s the same for commercial websites !! exhausted !
david Says:
September 23rd, 2006 at 7:33 am
Yes, you’re right and they don’t really need to. They could write something that still explains what our obligations and risks are if they wanted to. I know this, because some of them do!